CURRENT SHIPPING INFO:
Please be aware we are experiencing delays due to increased demand, COVID pressures and BREXIT changes.
Orders are currently taking 1-2 days to dispatch and delivery systems are slower than usual.
We're grateful for your patience and understanding as we work hard alongside our delivery partners to provide continued service.
All UK orders are shipped via Royal Mail Tracked and take 2-3 working days.
We offer FREE tracked UK delivery on all orders over £30.
Orders placed after 12:00 noon Monday - Friday will be shipped the next working day.
Orders placed Saturday / Sunday will be shipped on Monday
UK (est. 2-3 working days)
£1.99 orders under £30
Free shipping on all UK orders over £30
Europe (est. 5-10 working days)
Royal Mail European Standard Delivery from £6.65. Price calculated at checkout.
When you purchase you must do so knowing the import rules of your country. We cannot circumvent these rules nor can we estimate customs charges in your country. All customs charges must be met by the customer.
We also accept orders from Australia and UAE. For all other destinations, please email us at firstname.lastname@example.org.
Prices vary from country to country. Simply add a product to the basket and proceed to the checkout to see specific delivery charges.
If you would like to buy multiple boxes, please contact email@example.com for a bespoke shipping quote for any region.
All delivery charges will be published on our website and clearly stated in the ordering process and at checkout.
Delivery times may vary and proof of delivery may not be obtainable. It may also not be possible to deliver to specific regions and/or addresses.
In cases where delivery will not be possible, we endeavour to inform the user of this and not accept their order. In cases where an order is accepted but delivery is later deemed impossible, the user will have their money refunded in full. In all other instances, we will endeavour to withdraw or cancel orders, providing the user contacts us before their package has been dispatched.
Your Right to Change Your Mind
You have 14 days to cancel your order under our 14-day return policy, which starts on the day after you receive the item.
The items that you purchased in your order must be returned to us unused and unopened in the original packaging as they were when they were received by you.
Damaged or Faulty Items
If an item is proven to be damaged or faulty on receipt by you, or a manufacturing fault is revealed, within the products ‘Best Before’ date, we will replace this item by post or refund the price you paid. Please also see our Terms & Conditions.
To return an item purchased via our website, securely pack and seal the merchandise in an appropriate shipping box along with a copy of your order details.
Please send the package via a tracked service, to: Lo-Dough Limited, Dane Mill, Bridgefield Street, Rochdale, Greater Manchester OL11 4EY
Once returns have been received by us, your refund will be processed in the original form of payment within ten business days. If you return more than one item, each item may be refunded to you as a separate transaction. You will be notified via email once the return transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account. Please also see our Terms & Conditions.
We cannot process exchanges via our website. To exchange an item, please contact us directly.
Items Purchased Elsewhere
We do not accept responsibility for any items of Lo-Dough purchased from any other vendor.
If this page doesn’t fully answer your questions, please email firstname.lastname@example.org or call Customer Services on 01706 941119.