Delivery and Returns

Delivery

SHIPPING IS CURRENTLY ONLY AVAILABLE TO THE UK AND EUROPE. 


UK Delivery:
Standard UK Shipping (4-6 working days from dispatch) = FREE
Royal Mail First Class (1-2 days from dispatch) = £2.90

European Delivery:
Royal Mail European Standard Delivery (5-10 working days from dispatch)

Sample Box (2 pieces) = £3.50 P&P
Medium Box (6 pieces) = £5.00 P&P
Large Box (14 pieces) = £10.00 P&P

European delivery prices are calculated on the weight of your order. Please enter your shipping address at checkout to see an accurate shipping quote.

If you would like to buy multiple boxes, please contact hello@lodough.co for a shipping quote.

Please Note:

Orders placed after 12:00 noon Monday - Friday will be shipped the next working day.
Orders placed Saturday / Sunday will be shipped on Monday

Please allow 10 working days for your order posted via Standard UK Delivery to arrive before reporting it missing.

All delivery charges will be published on our website and clearly stated in the ordering process and at checkout.

Delivery times may vary and proof of delivery may not be obtainable. It may also not be possible to deliver to specific regions and/or addresses.

In cases where delivery will not be possible, we endeavour to inform the user of this and not accept their order. In cases where an order is accepted but delivery is later deemed impossible, the user will have their money refunded in full. In all other instances, we will endeavour to withdraw or cancel orders, providing the user contacts us before their package has been dispatched.

We want you to be completely satisfied with your online order and our service. As such, we accept the return of any unused items, providing they are in their original condition, and packaging, and providing the items have been dispatched to us within 30 days of receipt by you. Please also see our Terms & Conditions.

Return Instructions

To return an item purchased via our website, securely pack and seal the merchandise in an appropriate shipping box along with a copy of your receipt.
Please send the package via a tracked service, to: Lo-Dough Limited, Dane Mill, Bridgefield Street, Rochdale, Greater Manchester OL11 4EY

Once returns have been received by us, your refund will be processed in the original form of payment within ten business days. If you return more than one item, each item may be refunded to you as a separate transaction. You will be notified via email once the return transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account. Please also see our Terms & Conditions.

Exchanges

We cannot process exchanges via our website. To exchange an item, please contact us directly.

Faulty Items

If an item is proven to be damaged on receipt by you, or a manufacturing fault is revealed, within the products ‘Best Before’ date, we will replace this item by post or refund the price you paid. Please also see our Terms & Conditions.

Items Purchased Elsewhere

Lo-Dough is available exclusively through lodough.co. We do not accept responsibility for any items of Lo-Dough purchased from any other vendor.

Other Questions

If this page doesn’t fully answer your questions, please email support@lodough.co.

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