Privacy and Cookies

 

  1. Introduction

Welcome to Lo-Dough Limited’s privacy notice.

Lo-Dough Limited ("we", "us" or "our" in this privacy notice) respects your privacy and is committed to protecting your personal data.

This privacy notice aims to give you information on how we collect and process your personal data through your use of this website (regardless of where you visit it from), including any data you may provide through this website including when you buy a product, sign up to our newsletter or take part in a competition/promotion.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

  1. The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data includes names, username or similar identifier, marital status, title, date of birth and gender.
  • Contact Data includes addresses, email address and telephone numbers.
  • Financial Data includes bank account and payment card details.
  • Transaction Data includes details about services we have provided to you.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Profile Data includes your username and password, your interests, preferences, feedback and survey responses.
  • Usage Data includes information about how you use our website and services.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services).

  1. How is your personal data collected?

We use different methods to collect data from and about you including through:

  • Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
  • apply for or buy our products or services;
  • create an account on our website;
  • subscribe to our service or publications;
  • request marketing to be sent to you;
  • enter a competition, promotion or survey; or
  • give us some feedback.
  • Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our cookie policy below for further details.
  • Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
  • Technical Data from the following parties:
    • analytics providers such as Google.
    • search information providers.
  • Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
  • Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.
  1. How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity

Type of data

Lawful basis for processing including basis of legitimate interest

To register you as a new customer

(a) Identity

(b) Contact

Performance of a contract with you

To process and deliver your order including:

(a) Manage payments, fees and charges

(b) Collect and recover money owed to us

(a) Identity

(b) Contact

(c) Financial

(d) Transaction

(e) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to recover debts due to us)

To manage our relationship with you which will include:

(a) Notifying you about changes to our terms or privacy policy

(b) Asking you to leave a review or take a survey

(a) Identity

(b) Contact

(c) Profile

(d) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

To enable you to partake in a prize draw, competition or complete a survey

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) 

(a) Identity

(b) Contact

(c) Technical

(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

(b) Necessary to comply with a legal obligation

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(f) Technical

Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)

To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

(a) Technical

(b) Usage

Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

To make suggestions and recommendations to you about goods or services that may be of interest to you

(a) Identity

(b) Contact

(c) Technical

(d) Usage

(e) Profile

Necessary for our legitimate interests (to develop our products/services and grow our business)

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.  We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you.

You will receive marketing communications from us if you have requested information from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.

You can ask us or third parties to stop sending you marketing messages at any time by contacting us at any time.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see below.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

  1. Disclosures of your personal data

We may have to share your personal data with the parties set out below for the purposes set out in the table above.

  • Other companies in our group, including those who provide IT and system administration and undertake leadership reporting.
  • External third parties such as service providers who provide IT and administration services; professional advisors (including lawyers and auditors); and HM Revenue & customs, regulators and other authorities.
  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect our rights, property, or safety, or that of our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

  1. International transfers

We may transfer your data outside the European Economic Area (EEA).  Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it.

  1. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

  1. Data retention: How long will you use my personal data for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

  1. Cookies

When you visit our company website, a cookie may be automatically installed and temporarily saved on your computer’s hard disk in order to make it easier for you to navigate around our site. Cookies do not enable us to identify you but are used to record information about the pages you have visited on our website, the date and time of your visit to the site, etc. We are able to read this information during your subsequent visits. They are also vital to the provision of shop services (for example, items in your shopping basket are stored in a cookie, prior to checkout)

You can disable cookies in your web browser. However, this may cause certain settings or information to be altered or lost and may also mean that we cannot provide some services via our website. For information on how to delete cookies, please refer to your browser’s usage information.

Essential and non-essential cookies

Last updated Thu Dec 23 2021

Necessary

Name
test_cookie
Provider
doubleclick.net
Purpose
Used to check if the user's browser supports cookies.
Expiry
1 day
Type
HTTP Cookie

Name
__cf_bm
Provider
klaviyo.com
Purpose
This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.
Expiry
1 day
Type
HTTP Cookie

Name
_secure_session_id
Provider
lodough.co
Purpose
Necessary for the shopping cart functionality on the website.
Expiry
1 day
Type
HTTP Cookie

Name
_shopify_d
Provider
lodough.co
Purpose
The cookie is necessary for the secure checkout and payment function on the website. This function is provided by shopify.com.
Expiry
Session
Type
HTTP Cookie

Name
cart_currency
Provider
lodough.co
Purpose
The cookie is necessary for the secure checkout and payment function on the website. This function is provided by shopify.com.
Expiry
13 days
Type
HTTP Cookie

Name
CookieConsent
Provider
lodough.co
Purpose
Stores the user's cookie consent state for the current domain
Expiry
1 year
Type
HTTP Cookie

Name
cookietest
Provider
lodough.co
Purpose
This cookie is used to determine if the visitor has accepted the cookie consent box.
Expiry
Session
Type
HTTP Cookie

Name
secure_customer_sig
Provider
lodough.co
Purpose
This cookie is used to store customer credentials securely when processing a purchase on the website - the cookie is essential in making a secure online transaction.
Expiry
1 year
Type
HTTP Cookie

Name
shopify_pay_redirect
Provider
lodough.co
Purpose
The cookie is necessary for the secure checkout and payment function on the website. This function is provided by shopify.com.
Expiry
1 day
Type
HTTP Cookie

Name
rc::a
Provider
recaptcha.net
Purpose
This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.
Expiry
Persistent
Type
HTML Local Storage

Name
rc::c
Provider
recaptcha.net
Purpose
This cookie is used to distinguish between humans and bots.
Expiry
Session
Type
HTML Local Storage

Name
_pay_session
Provider
shop.app
Purpose
This cookie is used in conjunction with the payment window - The cookie is necessary for making secure transactions on the website.
Expiry
Session
Type
HTTP Cookie

Name
sid
Provider
urlbi.com
Purpose
Preserves users states across page requests.
Expiry
Session
Type
HTTP Cookie

Preferences

Name
localization
Provider
lodough.co
Purpose
Holds the users timezone
Expiry
13 days
Type
HTTP Cookie

Statistics

Name
p.gif
Provider
a.humanpresence.app
Purpose
Keeps track of special fonts used on the website for internal analysis. The cookie does not register any visitor data.
Expiry
Session
Type
Pixel Tracker

Name
collect
Provider
google-analytics.com
Purpose
Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels.
Expiry
Session
Type
Pixel Tracker

Name
__kla_id
Provider
lodough.co
Purpose
This cookie is used to collect information on the visitor's behavior. This information will be stored for internal use on the website – internal analytics is used to optimize the websites or to register if the visitor has subscribed to a newsletter.
Expiry
2 years
Type
HTTP Cookie

Name
_ga
Provider
lodough.co
Purpose
Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
Expiry
2 years
Type
HTTP Cookie

Name
_gat
Provider
lodough.co
Purpose
Used by Google Analytics to throttle request rate
Expiry
1 day
Type
HTTP Cookie

Name
_gid
Provider
lodough.co
Purpose
Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
Expiry
1 day
Type
HTTP Cookie

Name
vuid
Provider
vimeo.com
Purpose
Collects data on the user's visits to the website, such as which pages have been read.
Expiry
2 years
Type
HTTP Cookie

Marketing

Name
IDE
Provider
doubleclick.net
Purpose
Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.
Expiry
1 year
Type
HTTP Cookie

Name
pagead/landing
Provider
doubleclick.net
Purpose
Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement - This also allows the website to limit the number of times that they are shown the same advertisement.
Expiry
Session
Type
Pixel Tracker

Name
pagead/viewthroughconversion/829297066
Provider
doubleclick.net
Purpose
Expiry
Session
Type
Pixel Tracker

Name
tr
Provider
facebook.com
Purpose
Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.
Expiry
Session
Type
Pixel Tracker

Name
ads/ga-audiences
Provider
google.com
Purpose
Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites.
Expiry
Session
Type
Pixel Tracker

Name
pagead/1p-conversion/#
Provider
google.com
Purpose
Expiry
Session
Type
Pixel Tracker

Name
pagead/1p-user-list/#
Provider
google.com
Purpose
Tracks if the user has shown interest in specific products or events across multiple websites and detects how the user navigates between sites. This is used for measurement of advertisement efforts and facilitates payment of referral-fees between websites.
Expiry
Session
Type
Pixel Tracker

Name
pagead/landing
Provider
google.com
Purpose
Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement - This also allows the website to limit the number of times that they are shown the same advertisement.
Expiry
Session
Type
Pixel Tracker

Name
_fbp
Provider
lodough.co
Purpose
Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.
Expiry
3 months
Type
HTTP Cookie

Name
_gcl_au
Provider
lodough.co
Purpose
Used by Google AdSense for experimenting with advertisement efficiency across websites using their services.
Expiry
3 months
Type
HTTP Cookie

Name
_landing_page
Provider
lodough.co
Purpose
Stores visitors' navigation by registering landing pages - This allows the website to present relevant products and/or measure their advertisement efficiency on other websites.
Expiry
13 days
Type
HTTP Cookie

Name
_orig_referrer
Provider
lodough.co
Purpose
This cookie is used to collect information on a visitor. This information will become an ID string with information on a specific visitor – ID information strings can be used to target groups with similar preferences, or can be used by third-party domains or ad-exchanges.
Expiry
13 days
Type
HTTP Cookie

Name
_s
Provider
lodough.co
Purpose
Collects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant.
Expiry
1 day
Type
HTTP Cookie

Name
_shopify_s
Provider
lodough.co
Purpose
Collects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant.
Expiry
1 day
Type
HTTP Cookie

Name
_shopify_sa_p
Provider
lodough.co
Purpose
Collects data on visitors' behaviour and interaction - This is used to make advertisement on the website more relevant. The cookie also allows the website to detect any referrals from other websites.
Expiry
1 day
Type
HTTP Cookie

Name
_shopify_sa_t
Provider
lodough.co
Purpose
Collects data on visitors' behaviour and interaction - This is used to make advertisement on the website more relevant. The cookie also allows the website to detect any referrals from other websites.
Expiry
1 day
Type
HTTP Cookie

Name
_shopify_y
Provider
lodough.co
Purpose
Collects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant.
Expiry
1 year
Type
HTTP Cookie

Name
_y
Provider
lodough.co
Purpose
Collects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant.
Expiry
1 year
Type
HTTP Cookie

Name
loyaltylion_persistent_data
Provider
lodough.co
Purpose
Used in connection to the website’s bonus/loyalty point system. The cookie collects data on which products have been seen or bought. Serves for statistics or promotions of products.
Expiry
Persistent
Type
HTML Local Storage

Name
loyaltylion_temporary_data
Provider
lodough.co
Purpose
Used in connection to the website’s bonus/loyalty point system. The cookie collects data on which products have been seen or bought. Serves for statistics or promotions of products.
Expiry
Session
Type
HTML Local Storage

Name
pixel.gif
Provider
urlbi.com
Purpose
Collects information on user preferences and/or interaction with web-campaign content - This is used on CRM-campaign-platform used by website owners for promoting events or products.
Expiry
Session
Type
Pixel Tracker

Unclassified

Name
ellipsis.sessionid
Provider
lodough.co
Purpose
Expiry
1 day
Type
HTTP Cookie

Name
ellipsis.sessionts
Provider
lodough.co
Purpose
Expiry
1 day
Type
HTTP Cookie

Name
klaviyoOnsite
Provider
lodough.co
Purpose
Expiry
Persistent
Type
HTML Local Storage