Shipping and Returns
We want to bring Lo-Dough to everyone. We're currently shipping to the UK, EU, and many other countries worldwide.
If you’re in the EU, please shop at our EU store instead.
If you're interested in stocking Lo-Dough, please contact email@example.com.
Orders to the UK are shipped via Royal Mail Tracked 24 (1-2 working days) or Royal Mail Tracked 48 (2-3 working days). You can choose your shipping option at checkout. Tracking information will be emailed to you.
Orders placed before 12:00 noon will be dispatched the same day.
Orders placed after 12:00 noon Monday–Friday will be shipped the next working day.
Orders placed Saturday or Sunday will be shipped on Monday.
Not going to be home? Check the tracking link we sent to you via email when your order was dispatched. Royal Mail will provide alternatives, such as redelivery, a safe space, or leaving with a neighbour.
We offer free tracked delivery on all orders over £20. Otherwise, shipping within the United Kingdom costs £1.99. For other countries, this may vary. You can check your shipping fee as you check out.
EU and the rest of the world
If you are in the EU, please shop at our EU store instead.
We accept orders from many other countries too. If you find we are not currently shipping to your country, please drop us an email, and we'll try to make it happen.
Cancellation & returns
Changing your mind
We have a 14 day return policy for unopened products. From the day after you receive your item, you have 14 days in which you can return it. The items that you purchased in your order must be returned to us unused and unopened in the original packaging as they were when they were received by you.
If your item has not yet been dispatched, contact us and we'll cancel and refund it.
Returning something? Check the return instructions below to find out how.
Damaged or faulty items
If an item is damaged or faulty when it arrives, or there's a manufacturing fault. Let us know and we'll replace it, or provide a refund. We require proof, so please provide a photo, and ensure the product is still within its 'Best Before' date.
We cannot accept responsibility for any items of Lo-Dough purchased from any other vendor.
You can read more about our policy in terms & conditions.
To return any item, please contact our customer service team via firstname.lastname@example.org with your order number and reason for return and we’ll be more than happy to provide you with the necessary steps.
We may ask you to securely pack and seal the merchandise in an appropriate shipping box along with a copy of your order details.
Once we have your returns, your refund will be processed via the payment method you used to order (e.g. your debit card or PayPal). This may take up to 10 working days. If you returned more than one item, these transactions may appear separately. Then we'll notify you via email, so you know the transaction has been processed.
Your banking institution may require additional days to process and post this transaction to your account. View our terms & conditions for specifics about our return policy.