Terms and Conditions

Access to this website and its content and services is subject to the terms and conditions set out here.

Our Products

All products shown on our website are subject to availability. If any product you have ordered is not available, we will contact you to let you know and offer to refund your payment.

The images of the products on our site are for illustrative purposes only and your products may vary slightly from those images. We may periodically change the products available on our website, and we do not undertake to continue the supply of any specific product or product-type, ongoing.

On each product listing page (on this website), we shall provide truthful, clear information about each product’s ingredients and nutritional values. We will also let you know if a product contains any allergens, such as:

gluten/gluten-products; milk/lactose; eggs; peanuts; nuts; celery; mustard; sesame seeds; soya or soybeans; fish – or derivatives thereof.

Lo-Dough Subscriptions

Lo-Dough Subscriptions contain the products referred to above – and all terms relating to product safety, quality, price and delivery apply as per the general transactions for this website. However, because Lo-Dough subscriptions may be scheduled to repeat, it is important that customers understand any points of difference between this service and standard product purchasing and delivery. Firstly, it should be noted that subscription items may have a different unit price and different delivery costs.

Lo-Dough reserves the right to adjust Subscription prices (including delivery) only after providing all current subscribers with advance notice sufficient for those subscribers to opt out of the service. The contents and frequency of subsequent deliveries can be managed or cancelled by logging into our website (www.lodough.co) and managing your subscription. Amending subscription details – or cancelling a subscription – can be done at any time, without penalty.

Prices

All product prices are clearly quoted on our website. These prices may change from time to time, but changes will not affect any order that has been accepted prior to that change. All these prices are inclusive of taxes.

It is always possible that, despite our best efforts, some of the products listed may be incorrectly priced. We will normally verify prices as part of our order procedures. If a product’s correct price is higher than the price stated on any page of our website, we will honour the stated price. In addition to the price of the products, some orders will be liable to pay a delivery charge. Customers will be informed of this as part of the checkout process – before any order is confirmed.

Free Offers Or Discounted Prices

Free offers or discounts are available subject to stated terms. Except where expressly stated, discounts and credits are available only once to any one person. Only one discount or credit can be used in conjunction with a single purchase. Lo-Dough reserves the right to vary the conditions of use or to withdraw vouchers, discounts and credits at any time.

Payments

Payment is taken for all orders prior to the order being dispatched so please ensure that all details given to us are correct. We cannot accept responsibility for an order being held back as a result of incorrect or invalid payment details being given. Nor can we accept responsibility if incorrect address details are given and the order is sent to an incorrect address as a result.

Order Process

No contract will come into force between you and us unless and until we accept your order, and have received payment. Our order process allows you to check and amend any errors before submitting your order to us. Orders may be processed as soon as they are received so you may not be able to change or cancel an order once it has been confirmed. We cannot accept responsibility if incorrect details are given.

You are contracted to receive your order, only after it has been dispatched to you. At any time before this, we will attempt to amend or cancel it as per your wishes.

Deliveries

We will arrange for the products you purchase to be delivered only to the delivery address you specify. We always ship to the exact address details you enter, so make sure to check you’ve given us the correct information before you place your order. We cannot accept liability for late or failed deliveries due to an incorrect address.

We dispatch all orders between Monday and Friday (during working hours), using local postal and courier delivery services. Unfortunately, order tracking is not always available for this service and proof of delivery is not obtained. We estimate between 2 and 5 working days from dispatch to delivery of your order for all UK deliveries, though delivery times will vary according to: your delivery address; when you make your selection; and circumstances impacting the 3rd party delivery services. We will not be held responsible for delays outside of our control, which relate to the delivery of small packages.

If your Lo-Dough package does not fit through your mailbox or you are out when it is delivered, our carrier should leave a card at the address with information about collection or re-delivery. It is your responsibility to contact them to arrange receipt of the package as soon as you can. If your delivery does not arrive within 10 working days, please let us know.

reserve the right to refund your account and refuse further delivery if it becomes apparent that, in our sole opinion, the delivery to your location is unreliable.

Cancellation, Returns and Refunds

We will aim to honour all order cancellation requests received prior to dispatch, but obviously it will not be possible to cancel or amend orders after dispatch has taken place. We strive to deliver all orders in perfect condition, however if your order arrives damaged or otherwise faulty, then we want to know about it. Please contact support@lodough.co Refunds will be offered where it can be proven that Lo-Dough has failed in its obligation to deliver products as described. We request any goods that the customer considers faulty are returned, for inspection, by recorded delivery.

If a fault is agreed, a full refund (including your postal costs) will be offered. Nothing in this section affects your legal rights. Unfortunately, damaged and faulty products are the only reasons for which we offer refunds or replacement for our products. We reserve the right to terminate or restrict the use of our service, for any reason.

This Website

This website is published by Lo-Dough Limited – a UK private limited company, with registered offices at Dane Mill, Bridgefield Street, Rochdale, Greater Manchester OL11 4EY. By accessing and browsing the website the visitor acknowledges unqualified acceptance of our terms and conditions. Lo-Dough Limited endeavours to ensure, as far as possible, that the information published on this website is accurate and up-to-date and it reserves the right to correct the content at any time without notice.

Lo-Dough Limited shall not be considered liable for any damage to the website or modification to content as a result of interference by a third party. Neither will it be considered liable for any inability to access the website’s services. The visitor is informed that Lo-Dough Limited may suspend access to the website at any time for maintenance and security reasons or as a result of any other technical constraint.

The website may contain links to other websites. As Lo-Dough Limited is not always in a position to control these websites, we may not be held liable for the content or availability of these websites.

Website Availability

We aim to offer you the best website services possible but, as with most complex technologies, it is not possible for us to promise our service will be available all of the time – or be fault free. On occasions, access to our website may also be restricted for scheduled maintenance or the introduction of new services. If you have a problem, please let us know and we commit to correcting the fault as soon as we can.

Intellectual Property Rights

The website and any software required for its use may contain confidential information or information protected by intellectual property rights in force, or by any other law. Therefore, unless otherwise stated, intellectual property rights concerning products, text or images included on the website and any other item created for this website are the sole property of Lo-Dough Limited.

Lo-Dough Limited does not grant any licence or any right other than the right to consult the website. In particular, trademarks and other intellectual property rights mentioned on the website are the property of Lo-Dough Limited. The reproduction of any documents published on the website is authorised solely for personal and private use and for information purposes. Any copy made for other purposes is expressly prohibited.

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